Authors
Pamela Danese, Pietro Romano, Hebert Alonso Medina Suni
Publication date
2024/5/4
Journal
International Journal of Production Research
Pages
1-21
Publisher
Taylor & Francis
Description
Kaizen initiatives are core organisational mechanisms in lean healthcare projects. Although they show specific peculiarities (e.g. a narrow goal and an accelerated timeframe), they can vary in the way they are planned and executed. This study investigates what types of configurations of kaizen initiatives (profiled as gestalts of specific characteristics) can exist in healthcare, if they differ for social and technical outcomes, and for their application context (here considered in terms of work area routineness and team composition). The study is based on data from 362 participants to 105 kaizen initiatives implemented in two public hospitals in Italy. It identifies three clusters (i.e. ‘hard practices-oriented’, ‘soft practices-oriented’ and ‘full-lean adherent’ kaizen initiatives) characterised by different social and technical outcomes. The original contribution to the lean healthcare literature is twofold: first, the simultaneous focus on …
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