Authors
Yosef Alqayed, Pantea Foroudi, Kaouther Kooli, Mohammad M Foroudi, Charles Dennis
Publication date
2022/4/1
Journal
International Journal of Hospitality Management
Volume
102
Pages
103140
Publisher
Pergamon
Description
The rising number of digital peer-to peer (P2P) platforms, e.g. Airbnb and HomeAway, has shaken up the hospitality industry by creating a specific context that leverages peer value co-creation behaviour (VCCB), but which, despite growing interest, remains under-explored. The purpose of this study is to further the understanding of peer VCCB in P2P digital platforms by investigating their antecedents and outcomes. Data are drawn from 24 interviews with managers, four focus groups with users of P2P platforms, and a survey using a sample of 712 peers. The main findings show that peers’ identification, resource-sharing and experience are predictors of their VCCB, which, in turn, influences their motivation, relationships, loyalty and active participation in the platform. The study’s implications propose guidelines to managers of P2P platforms on how to enhance peers’ perceived quality, identification, resource …
Total citations
2022202320249159
Scholar articles
Y Alqayed, P Foroudi, K Kooli, MM Foroudi, C Dennis - International Journal of Hospitality Management, 2022