Authors
Wei-Lin Wang, Edward Carl Malthouse, Bobby Calder, Ebru Uzunoglu
Publication date
2019/8/1
Journal
Industrial marketing management
Volume
81
Pages
160-168
Publisher
Elsevier
Description
We study whether marketing can have a new role, one that is better aligned with the sales force, by adapting content marketing (CM) in B2B professional services organizations. CM activities can be in-person events such as conferences, which involve personal contacts with clients, or digital, such as webinars (i.e., digital events) or posting firm-generated content on branded websites (i.e., digital content). Fitting random-effects negative binomial regression models with four years of panel data from a large, international, consulting service provider, we show that the number of sales leads and won opportunities from its key accounts are positively affected by the frequency of an account's employees attending digital events and consuming digital content, but not in-person events. Moreover, we find that CM affects sales leads for both low- and high-level account employees. These findings suggest that CM can be …
Total citations
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Scholar articles
WL Wang, EC Malthouse, B Calder, E Uzunoglu - Industrial marketing management, 2019