Authors
Aurima Stankūnienė, Gintarė Macionytė, Jurga Bernatonienė
Publication date
2019
Journal
Rīga Stradiņš University International conference on Medical and Health Care Sciences" Knowledge for Use in Practice": abstracts: April 1-3, 2019 Riga, Latvia/Rīga Stradiņš University (RSU). Rīga: Rīga Stradiņš University, 2019
Description
Objectives Managing conflicts among a variety of people and groups is a necessary part of creating a high performance pharmacy practice. Therefore, good skills in conflict management are becoming to be a core competence for every pharmacist in 21st century. Thus, the aim of our research was to evaluate conflict management skills among Lithuanian pharmacists. Methods The study was carried out in November 2018. We have interviewed 357 pharmacists, who worked in public chemist shops around Lithuania. An anonymous questionnaire was used for data collection, which included Thomas – Kilmann Conflict Mode Instrument (TKI). Results An absolute majority of respondents (95%) has declared that the majority of conflicts arise from communication between pharmacist and client. Only 3% said, that the main source of conflicts is management team, 2% – other colleagues. 45% of respondents had at least 1 …
Scholar articles
A Stankūnienė, G Macionytė, J Bernatonienė - Rīga Stradiņš University International conference on …, 2019