Authors
Marc Pinski, Martin Adam, Alexander Benlian
Publication date
2023/4/19
Book
Proceedings of the 2023 CHI conference on human factors in computing systems
Pages
1-17
Description
When collaborating with artificial intelligence (AI), humans can often delegate tasks to leverage complementary AI competencies. However, humans often delegate inefficiently. Enabling humans with knowledge about AI can potentially improve inefficient AI delegation. We conducted a between-subjects experiment (two groups, n = 111) to examine how enabling humans with AI knowledge can improve AI delegation in human-AI collaboration. We find that AI knowledge-enabled humans align their delegation decisions more closely with their assessment of how suitable a task is for humans or AI (i.e., task appraisal). We show that delegation decisions closely aligned with task appraisal increase task performance. However, we also find that AI knowledge lowers future intentions to use AI, suggesting that AI knowledge is not strictly positive for human-AI collaboration. Our study contributes to HCI design guidelines with …
Total citations
Scholar articles
M Pinski, M Adam, A Benlian - Proceedings of the 2023 CHI conference on human …, 2023