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Across modern economies, private businesses, public sector bodies and even charities are confronted by pressures that lead them to undertake innovations. These pressures include competition, consumer demand and ongoing change in costs of labour, resources, available technologies and regulations. They lead organizations to seek innovation in products, processes, marketing, organizational structures and more (cf. entries on innovation in Section 3.1). Innovation is often undertaken to address business problems–though innovations can also be ways of seizing business opportunities. But the innovation process itself can be a business problem: would-be innovators (and adopters of innovations) confront uncertainties: they must acquire information, decide between options, develop new practices, etc. Knowledge-intensive business services (KIBS) firms work to help organizations address business problems …