Authors
Rehan Syed, Suriadi Suriadi, Michael Adams, Wasana Bandara, Sander JJ Leemans, Chun Ouyang, Arthur HM Ter Hofstede, Inge Van De Weerd, Moe Thandar Wynn, Hajo A Reijers
Publication date
2020/2/1
Journal
Computers in Industry
Volume
115
Pages
103162
Publisher
Elsevier
Description
Through the application of Robotic Process Automation (RPA) organisations aim to increase their operational efficiency. In RPA, robots, or ‘bots’ for short, represent software agents capable of interacting with software systems by mimicking user actions, thus alleviating the workload of the human workforce. RPA has already seen significant uptake in practice; solution technologies are offered by multiple vendors. Contrasting with this early practical adoption is the hitherto relative lack of attention to RPA in the academic literature. As a consequence, RPA lacks the sound theoretical foundations that allow for objective reasoning around its application and development. This, in turn, hinders initiatives for achieving meaningful advances in the field. This paper presents a structured literature review that identifies a number of contemporary, RPA-related themes and challenges for future research.
Total citations
202020212022202320244212316220881
Scholar articles
R Syed, S Suriadi, M Adams, W Bandara, SJJ Leemans… - Computers in Industry, 2020