Authors
Suriadi Suriadi, Moe T Wynn, Chun Ouyang, Arthur HM ter Hofstede, Nienke J van Dijk
Publication date
2013
Conference
Advanced Information Systems Engineering: 25th International Conference, CAiSE 2013, Valencia, Spain, June 17-21, 2013. Proceedings 25
Pages
449-464
Publisher
Springer Berlin Heidelberg
Description
Having a reliable understanding about the behaviours, problems, and performance of existing processes is important in enabling a targeted process improvement initiative. Recently, there has been an increase in the application of innovative process mining techniques to facilitate evidence-based understanding about organizations’ business processes. Nevertheless, the application of these techniques in the domain of finance in Australia is, at best, scarce. This paper details a 6-month case study on the application of process mining in one of the largest insurance companies in Australia. In particular, the challenges encountered, the lessons learned, and the results obtained from this case study are detailed. Through this case study, we not only validated existing ‘lessons learned’ from other similar case studies, but also added new insights that can be beneficial to other practitioners in applying process …
Scholar articles
S Suriadi, MT Wynn, C Ouyang, AHM ter Hofstede… - … : 25th International Conference, CAiSE 2013, Valencia …, 2013