Authors
Clara Mancini, Yvonne Rogers, Arosha K Bandara, Tony Coe, Lukasz Jedrzejczyk, Adam N Joinson, Blaine A Price, Keerthi Thomas, Bashar Nuseibeh
Publication date
2010/4/10
Book
Proceedings of the SIGCHI conference on human factors in computing systems
Pages
153-162
Description
How can we best explore the range of users' reactions when developing future technologies that may be controversial, such as personal healthcare systems? Our approach -- ContraVision -- uses futuristic videos, or other narrative forms, that convey either negative or positive aspects of the proposed technology for the same scenarios. We conducted a user study to investigate what range of responses the different versions elicited. Our findings show that the use of two systematically comparable representations of the same technology can elicit a wider spectrum of reactions than a single representation can. We discuss why this is so and the value of obtaining breadth in user feedback for potentially controversial technologies.
Total citations
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Scholar articles
C Mancini, Y Rogers, AK Bandara, T Coe… - Proceedings of the SIGCHI conference on human …, 2010