Authors
Xinyi Zhang, SK Lee, W Kim, S Hahn
Publication date
2023
Journal
International Journal of Human-Computer Studies
Volume
175
Issue
103031
Description
The current study develops a three-fold categorization (i.e., logic, semantic, and syntax failures) for technical failures that are commonly observed in human-robot interactions (HRI), and investigates it along with four trust repair strategies: internal-attribution apology, external-attribution apology, denial, and no repair. The 743 observations conducted through an online experiment reveal some nuances in participants’ perceprions of competence- and integrity-based trust violations, which may reflect ontological differences between humans and machines. The analysis also shows significant main effects of failure types and repair methods on HRI-based trust.
Total citations
2022202320244104
Scholar articles
X Zhang, SK Lee, W Kim, S Hahn - International Journal of Human-Computer Studies, 2023