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A combined experimental and numerical study is performed aiming to understand the role of buoyancy-driven convection during constrained melting of phase change materials (PCMs) inside a shell and tube heat exchanger. A series of experiments is conducted to investigate the effect of increasing the inlet temperature of the heat transfer fluid (HTF) on the charging process (melting) of the PCM. The computations are based on an iterative, finite-volume numerical procedure that incorporates a single-domain enthalpy formulation for simulation of the phase change phenomenon. It was observed from experimental results that the melting front appeared at different times at positions close to the HTF tube and progressing at different rates outwards towards the shell. The computational results show that by increasing the inlet water temperature to 80°C, the total melting time is decreased to 37%.