Authors
Robert F Lusch, Stephen L Vargo, Mohan Tanniru
Publication date
2010/2
Journal
Journal of the academy of marketing science
Volume
38
Pages
19-31
Publisher
Springer US
Description
Both supply chain management (SCM) and marketing in general have been moving from models and purposes narrowly focused on goods to more general models and purposes associated with partnerships, value networks, service provision, and value creation. Some of this movement has been captured in what has become known as service–dominant (S–D) logic. This article applies S–D logic to thinking about SCM in terms of service provision, in which goods are seen as service distribution or provisioning mechanisms, explores and elaborates on the concept of a value network, and develops a model of the firm as an essential service provisioning agent in a complex and adaptive value network. Research and managerial opportunities are also explored.
Total citations
20092010201120122013201420152016201720182019202020212022202320241137771169412013913214412115111989949031
Scholar articles
RF Lusch, SL Vargo, M Tanniru - Journal of the academy of marketing science, 2010