Authors
Martin Pielot, Rodrigo De Oliveira, Haewoon Kwak, Nuria Oliver
Publication date
2014/4/26
Conference
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Pages
3319-3328
Publisher
ACM
Description
Mobile instant messaging (e.g., via SMS or WhatsApp) often goes along with an expectation of high attentiveness, i.e., that the receiver will notice and read the message within a few minutes. Hence, existing instant messaging services for mobile phones share indicators of availability, such as the last time the user has been online. However, in this paper we not only provide evidence that these cues create social pressure, but that they are also weak predictors of attentiveness. As remedy, we propose to share a machine-computed prediction of whether the user will view a message within the next few minutes or not. For two weeks, we collected behavioral data from 24 users of mobile instant messaging services. By the means of machine-learning techniques, we identified that simple features extracted from the phone, such as the user's interaction with the notification center, the screen activity, the proximity sensor …
Total citations
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Scholar articles
M Pielot, R De Oliveira, H Kwak, N Oliver - Proceedings of the SIGCHI conference on human …, 2014