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An effective complaint management system is essential to providing quality public services to the residents of a smart city. The complaints or feedback from residents can help identify a problem and hence provide an opportunity to improve the quality of a service by the service providers. We propose a public complaint management system, called Fix-It, to provide a link between a service provider and the users of that service. The system uses an Android app, online database, Google maps, and a web interface. The Android app allows a user to quickly report an incident with its location and other details. The web interface allows a service provider to receive and read the complaints, and then provide feedback to the complainant after taking any corrective actions. Fix-It is a simple, lightweight, effective and easy to maintain system for communication between the provider and users of a public service. The proposed …