Authors
Joni Salminen, Ying-Hsang Liu, Sercan Şengün, João M. Santos, Soon-gyo Jung, Bernard J. Jansen
Publication date
2020/3
Conference
IUI '20: Proceedings of the 25th International Conference on Intelligent User Interfaces
Pages
357–368
Description
In an experiment, we present 38 marketing and data analysts professionals with two online AI-driven persona interfaces, one using numbers and the other using text. We employ eye tracking, think-aloud, and a post-engagement survey for data collection to measure perception and visual engagement with the personas along 7 constructs. Results show that the use of numbers has a mixed effect on the perceptions and visual engagement of the persona profile, with job role as a determining factor on whether numbers/text affect end users for 2 of the constructs. The use of numbers has a significant positive effect on user perceptions of usefulness by analysts but a significantly negative effect on user perceptions of completeness for both marketers and analysts. The use of numbers decreases the perceived completeness of the personas for both marketer and analysts. This research has both theoretical and practical …
Total citations
20202021202220232024510912
Scholar articles
J Salminen, YH Liu, S Şengün, JM Santos, S Jung… - Proceedings of the 25th International Conference on …, 2020