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Network Operators are shifting their business interest towards Data services in a geometric progression manner, as Data services is becoming the major source of Telco revenue. The wide use of Data platforms; such as WhatsApp, Skype, Hangout and other Over the Top (OTT) voice applications over the traditional voice services is a clear indication that Network Operators need to adjust their business model and needs. And couple with the adoption of Smartphones usage which grows continuously year by year, this means more subscribers to manage, large amount of transactions generated, more network resources to be added and evidently more human technical expertise required to ensure good service quality. That has led to high investment on Robust Service Quality Management (SQM) and Customer Experience Management (CEM) to stay competitive in the market. The high investment is justified by the …