Authors
Seunghyun Park, Kwaangsoo Park, Jeong-Yeol Park, Robin M Back
Publication date
2021/8/6
Journal
Event Management
Volume
25
Issue
4
Pages
329-345
Publisher
Cognizant Communication Corporation
Description
This research is to examine the effects of attributes related to designing post content in Facebook marathon community pages on enhancing levels of engagement. Marketer- and user-generated content of 3,142 posts published on three Facebook pages for the Boston, Chicago, and New York City marathons were collected. Social media analytics were used to discover major topics and engagement trends on the pages. Analysis of Covariance (ANCOVA) was conducted to examine how publisher type, content type, event case, time, and interactions among these factors affected the engagement levels of Facebook users. Results show that main and interaction effects significantly increase engagement among Facebook users. In particular, content generated by marketers was more effective in engaging users than content generated by users. Posting photos and videos enhanced engagement more than status posts …
Total citations
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