Authors
Diego Bufquin, Jeong-Yeol Park, Robin M Back, Marco WW Nutta, Tingting Zhang
Publication date
2020/5/1
Journal
International Journal of Hospitality Management
Volume
87
Pages
102378
Publisher
Pergamon
Description
Reviewing multiple hotel websites reveals no consistency in the amount of information they provide. This study investigates the effects of the number of website photographs and length of photograph descriptions on hotel customers’ emotions (enjoyment and stress) and behavioral intentions, as well as the moderating effects of visual and textual information processing styles. Analyzing the responses of 572 persons, using structured equation modeling, the number of pictures increases enjoyment, especially with short descriptions, and long textual information causes stress. Enjoyment significantly increases booking intentions, but stress has no significant influence. Visual processors’ enjoyment significantly increases with the number of pictures, while their stress increases with lengthy descriptions. The findings offer important theoretical and practical implications by highlighting the influence of website photos, their …
Total citations
20202021202220232024512192011
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