Authors
Jeong-Yeol Park, S Kyle Hight, Diego Bufquin, Jessica Vieira de Souza Meira, Robin M Back
Publication date
2021/8/1
Journal
International Journal of Hospitality Management
Volume
97
Pages
102992
Publisher
Pergamon
Description
The main objective of this research paper is to examine the influence of perceived support (i.e., organizational support and social support) on life satisfaction (i.e., current and anticipated life satisfaction), which is hypothesized to increase restaurant employees’ loyalty organizational citizenship behavior (OCB) and decrease their intentions to leave the restaurant industry during the COVID-19 pandemic. Moreover, the moderating effects of employees’ resilience and employment status are also examined. Analyzing the responses of 609 restaurant employees using structural equation modeling (SEM), findings revealed that all direct effects were supported, except for the effect of anticipated life satisfaction on intention to leave the restaurant industry. Lastly, the moderating role of resilience in the relationships between current life satisfaction and restaurant employees’ loyalty OCB and intentions to leave the industry was …
Total citations
202020212022202320241220810
Scholar articles
JY Park, SK Hight, D Bufquin, JV de Souza Meira… - International Journal of Hospitality Management, 2021