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This research work aims to expose the detailed construction of a framework for translation between Business Process Modeling and Notation (BPMN) and a citizen process language, named GERAL, so that BPMN and modeling non-experts can publicize their procedural information in an understandable and quality manner. The artifact is built in detail through epistemological rigor derived from empirical evidence and best practices related to the topic of understanding business processes, both based on well-established literature on the subject.

In the case of research involving the construction of an artifact, the design science research (DSR) methodology was used to conduct engineering with an emphasis on the scientific method; for evaluation, the authors used the case study methodology. Data collection is based on documentation analysis, questionnaire, interview and …