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Purpose-to reveal the role of stakeholders (especially the future users of the IS being developed) in e-health development process and to enrich the existing body of knowledge in the field with new findings from an in-depth empirical case study research by using the framework of the theoretical stakeholder participation ladder, which was developed by Arnstein (1969) and later extended by Friedman and Miles (2006).

Design/methodology/approach-an overview of the exsisting scientific literature in the field and generalization of the findings of the langitudial qualitative empirical case study research based on a participant observation methodology.

Findings-the amount of research papers on the role of stakeholder engagement in the process of ICT development and implementation is increasing; however, the number of articles on social aspects of ICT implementation remains yet rather low. Even a smaller number of …