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Influence maximization, defined by Kempe, Kleinberg, and Tardos (2003), is the problem of finding a small set of seed nodes in a social network that maximizes the spread of influence under certain influence cascade models. In this paper, we propose an extension to the independent cascade model that incorporates the emergence and propagation of negative opinions. The new model has an explicit parameter called quality factor to model the natural behavior of people turning negative to a product due to product defects. Our model incorporates negativity bias (negative opinions usually dominate over positive opinions) commonly acknowledged in the social psychology literature. The model maintains some nice properties such as submodularity, which allows a greedy approximation algorithm for maximizing positive influence within a ratio of 1 – 1/e. We define a quality sensitivity ratio (qs-ratio) of influence …