Authors
James K Harter, Frank L Schmidt, Theodore L Hayes
Publication date
2002/4
Journal
Journal of applied psychology
Volume
87
Issue
2
Pages
268
Publisher
American Psychological Association
Description
Based on 7,939 business units in 36 companies, this study used meta-analysis to examine the relationship at the business-unit level between employee satisfaction-engagement and the business-unit outcomes of customer satisfaction, productivity, profit, employee turnover, and accidents. Generalizable relationships large enough to have substantial practical value were found between unit-level employee satisfaction-engagement and these business-unit outcomes. One implication is that changes in management practices that increase employee satisfaction may increase business-unit outcomes, including profit.(PsycINFO Database Record (c) 2016 APA, all rights reserved)
Total citations
Scholar articles
JK Harter, FL Schmidt, TL Hayes - Journal of applied psychology, 2002