Authors
Georgi Dimov Kerpedzhiev, Ulrich Matthias König, Maximilian Röglinger, Michael Rosemann
Publication date
2021/4
Journal
Business & Information Systems Engineering
Volume
63
Issue
2
Pages
83-96
Publisher
Springer Fachmedien Wiesbaden
Description
Business process management (BPM) is a mature discipline that drives corporate success through effective and efficient business processes. BPM is commonly structured via capability frameworks, which describe and bundle capability areas relevant for implementing process orientation in organizations. Despite their comprehensive use, existing BPM capability frameworks are being challenged by socio-technical changes such as those brought about by digitalization. In line with the uptake of novel technologies, digitalization transforms existing and enables new processes due to its impact on individual behavior and needs, intra- and inter-company collaboration, and new forms of automation. This development led the authors to presume that digitalization calls for new capability areas and that existing frameworks need to be updated. Hence, this study explored which BPM capability areas will become …
Total citations
20202021202220232024534434735