Authors
Fleur Beaupert, Terry Carney, Mary Chiarella, Claudette Satchell, Merrilyn Walton, Belinda Bennett, Patrick Kelly
Publication date
2014/7/8
Source
International journal of health care quality assurance
Volume
27
Issue
6
Pages
505-518
Publisher
Emerald Group Publishing Limited
Description
Purpose
– The purpose of this paper is to explore approaches to the regulation of healthcare complaints and disciplinary processes.
Design/methodology/approach
– A literature review was conducted across Medline, Sociological Abstracts, Web of Science, Google Scholar and the health, law and social sciences collections of Informit, using terms tapping both the complaints process and regulation generally.
Findings
– A total of 118 papers dealing with regulation of health complaints or disciplinary proceedings were located. The review reveals a shift away from self-regulation towards greater external oversight, including innovative regulatory approaches including “networked governance” and flexible or “responsive” regulation. It reports growing interest in adoption of strategic and responsive approaches to health complaints governance …
Scholar articles
F Beaupert, T Carney, M Chiarella, C Satchell… - International journal of health care quality assurance, 2014