Authors
Marc Hassenzahl, Rainer Wessler
Publication date
2000/12/1
Journal
International Journal of Human-Computer Interaction
Volume
12
Issue
3-4
Pages
441-459
Publisher
Lawrence Erlbaum Associates, Inc.
Description
The design of an artifact (e.g., software system, household appliance) requires a multitude of decisions. In the course of narrowing down the design process, "good ideas" have to be divided from "bad ideas." To accomplish this, user perceptions and evaluations are of great value. The individual way people perceive and evaluate a set of prototypes designed in parallel may shed light on their general needs and concerns. The Repertory Grid Technique (RGT) is a method of elucidating the so-called personal constructs (e.g., friendly-hostile, bad-good, playful-expert-like) people employ when confronted with other individuals, events, or artifacts. We assume that the personal constructs (and the underlying topics) generated as a reaction to a set of artifacts mark the artifacts' design space from a user's perspective and that this information may be helpful in separating valuable ideas from the not so valuable. This article …
Total citations
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Scholar articles
M Hassenzahl, R Wessler - International Journal of Human-Computer Interaction, 2000