Authors
David Solnet, Mahesh Subramony, Maria Golubovskaya, Hannah Snyder, Whitney Gray, Olga Liberman, Rohit Verma
Publication date
2020/5/12
Journal
Journal of Service Management
Volume
31
Issue
5
Pages
939-952
Publisher
Emerald Publishing Limited
Description
Purpose
Employee wellness is vital to creating high-quality employee–customer interactions, yet frontline service workers (FLSWs) do not typically engage in, or benefit from, wellness initiatives. This paper aims to conceptually model the interactive influences of organizational and employee factors in influencing FLSW involvement in wellness programs and provides suggestions on how service organizations can enhance wellness behaviors and outcomes.
Total citations
Scholar articles
D Solnet, M Subramony, M Golubovskaya, H Snyder… - Journal of Service Management, 2020