View article

A city is a large and permanent human ecosystem which provides a lot of services and opportunities to its citizens. The rapid urbanization and increasing population have put a lot of strains on city infrastructures and service deliveries. The current urbanization requires strong strategies and innovative planning to modernize the urban life. Many cities are enhancing quality and performance of urban services by being digitalized, intelligent and smarter. The policymakers and city authorities are exploring solutions to deliver the new services in an efficient, responsive and sustainable manner for a large population. The study explores all the possible services among various city dimensions which can make a city smart. The ideas related to smart services are collected from the peer vetted creative crowdsourcing process performed online in India. A directed qualitative conventional content analysis is used to analyze the …