Authors
Atif Açıkgöz, Gary P Latham
Publication date
2022/2/1
Journal
Journal of Business Research
Volume
139
Pages
1553-1563
Publisher
Elsevier
Description
Drawing on goal-setting theory, the current research examines whether the indirect relationship between self-set, rather than assigned or participative, learning goals and an Uber driver’s service performance is positive and significant in an emerging work context, namely, the gig economy. In this regard, we hypothesized that there is a positive, significant relationship between self-set learning goals and a driver’s improvised ways to provide customer service. Building on metacognitive practice, we further hypothesized that a gig driver’s mindful metacognition positively moderates the relationship between improvisation and service performance. The overall hypothesis tested is that the indirect relationship between self-set learning goals and a gig driver’s service performance via improvisation is positive and significant, and this relationship is positively moderated by mindful metacognition. Data were collected from …
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