Authors
Malte F Jung, Jin Joo Lee, Nick DePalma, Sigurdur O Adalgeirsson, Pamela J Hinds, Cynthia Breazeal
Publication date
2013/2/23
Book
Proceedings of the 2013 conference on Computer supported cooperative work
Pages
1555-1566
Description
People are increasingly working with robots in teams and recent research has focused on how human-robot teams function, but little attention has yet been paid to the role of social signaling behavior in human-robot teams. In a controlled experiment, we examined the role of backchanneling and task complexity on team functioning and perceptions of the robots' engagement and competence. Based on results from 73 participants interacting with autonomous humanoid robots as part of a human-robot team (one participant, one confederate, and three robots), we found that when robots used backchanneling team functioning improved and the robots were seen as more engaged. Ironically, the robots using backchanneling were perceived as less competent than those that did not. Our results suggest that backchanneling plays an important role in human-robot teams and that the design and implementation of robots for …
Total citations
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Scholar articles
MF Jung, JJ Lee, N DePalma, SO Adalgeirsson… - Proceedings of the 2013 conference on Computer …, 2013