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Evaluating and selecting suitable sustainable recycling partners is a key work in sustainable supply chain management. In order to deal with the probabilistic linguistic influence relations between criteria and obtain the key factors that influence the evaluation results of sustainable recycling partners, we propose a new decision-making trial and evaluation laboratory (DEMATEL) method. First, we propose a new generalized weighted ordered weighted averaging (GWOWA) operator and discuss its properties. Second, we use probabilistic linguistic term sets (PLTSs) to aggregate the experts’ hesitant fuzzy linguistic decision-making information and develop a novel method of transforming PLTSs into triangular fuzzy numbers (TFNs) based on the proposed GWOWA operator and the characteristics of PLTSs. Furthermore, we propose a method of making criteria relation analysis based on DEMATEL with TFNs. With the …