Authors
Heidi Kevoe Feldman
Publication date
2002/12
Institution
Fairleigh Dickinson University
Description
Heidi Kevoe Feldman Department of Communication Studies Northeastern University 204 Lake
Hall Boston, MA 02115 H.KevoeFeldman@ne Page 1 1 Heidi Kevoe Feldman Department of
Communication Studies Northeastern University 204 Lake Hall Boston, MA 02115
[email protected] 617-373-4075 617-373-8533 (fax) EDUCATION Ph.D.
Communication (Language and Social Interaction), October 2009 Rutgers University, New
Brunswick, NJ School of Communication, Information and Library Studies Dissertation:
Understanding customer-service through an interactional lens: The organization of action and
activity during camera repair calls. Directed by Dr. Jenny Mandelbaum and Dr. Jeffrey D. Robinson
MA Corporate and Organizational Communication, 2000 Fairleigh Dickinson University BS English
(Minor, Speech Communication), 1993 Northeastern University ACADEMIC EMPLOYMENT …
Scholar articles