Authors
Henrik Leopold, Han Van Der Aa, Hajo Alexander Reijers
Publication date
2023
Description
Robotic Process Automation (RPA) has emerged as promising automation technology in recent years. Firms seize RPA for fast and cost-efficient lowcode process automation implemented and maintained decentrally in the business units by subject matter experts (SMEs) without IT development experience. However, decentralized RPA projects are reported to frequently fail and be prone to challenges as SMEs struggle to meet their new roles and responsibilities, such as developers or testers. Yet, research lacks an understanding of how challenges related to SMEs’ roles and responsibilities unfold and how to address these challenges when executing decentralized RPA projects. To this end, our study employs a Design Science Research approach, drawing on literature and 14 expert interviews, to (1) systematically synthesize the challenges
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