Authors
Vinicius Stein Dani, Henrik Leopold, Jan Martijn EM van der Werf, Iris Beerepoot, Hajo A Reijers
Publication date
2024
Conference
International Conference on Cooperative Information Systems
Pages
275-292
Publisher
Springer, Cham
Description
Organizations from various domains use process mining to better understand, analyze, and improve their business processes. While the overall value of process mining has been shown in several contexts, little is known about the specific actions that are taken to move from process mining insights to process improvement. In this work, we address this research gap by conducting a systematic literature review. Specifically, we investigate which types of actions have been taken in existing studies and to which insights these actions are linked. Our findings show that there exists a large variety of actions. Many of these actions do not only relate to changes to the investigated process but also to the associated information systems, the process documentation, the communication between staff members, and personnel training. Understanding the diversity of the actions triggered by process mining insights is important to …
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Scholar articles
V Stein Dani, H Leopold, JMEM van der Werf… - International Conference on Cooperative Information …, 2024