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The health care services have an essential role in saving human life at the time of disaster impact. DISASTERS always have prominent effects on health, public health and welfare of affected people. The way through which health care services are delivered at the time of disaster impact is one of the most important challenges in crisis management. Although he Islamic Republic of Iran is the sixth-most disaster-prone country in the world and average of 4,000 people have killed and 55,000 affected annually by natural DISASTERS over the last decade, a few studies about health care services at DISASTERS have been done. Therefore, in this paper that is a part of a greater study, we have tried to explore how well the health care services at the time of DISASTERS have been delivered. This study is developed on the basis of grounded theory. Seventeen participants consisted of 5 nurses, 1 social worker, 1 psychologist, 2 psychiatrists, 1 general physician, 1 health professional, 1 epidemiologist, 1 master in health, 1 nurse aid and 3 Bam residents. All of them have at least one experience at DISASTERS. Of those, 15 were male and 2 were female and their average age was 37. Semi-structured interviews and observational field note were used for data gathering. All of interviews were transcribed verbatim (word by word) and simultaneously constant comparative analysis was used according to Strauss and Corbin's method. The way of delivering health care services is one of the important concepts that implied from collected data of the study. This concept comprises four aspects: quality and quantity of …