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Monitoring and evaluation can help organizations involved in disasters learn from their responses to prior events and improve their performance over time. Using a data set of non-emergency service requests in New York City (NYC), this paper provides a method to evaluate and compare the performance of local governments in terms of service request response times after different disaster events. In particular, the proposed method can be used to compare such performance across divisions or boroughs in a city. To illustrate this, we evaluate the performance in five of NYC’s boroughs: the Bronx, Brooklyn, Manhattan, Queens, and Staten Island, across seven major natural disaster events from 2010 to 2012. Our analyses show that Queens and Brooklyn demonstrate better performance than the other boroughs in almost all of the seven events under consideration.