Authors
Ramadhani Ally Duma, Zhendong Niu, Ally S Nyamawe, Jude Tchaye-Kondi, Nuru Jingili, Abdulganiyu Abdu Yusuf, Augustino Faustino Deve
Publication date
2024/5/17
Source
Knowledge and Information Systems
Pages
1-42
Publisher
Springer London
Description
Recently, the impact of product or service reviews on customers' purchasing decisions has become increasingly significant in online businesses. Consequently, manipulating reviews for fame or profit has become prevalent, with some businesses resorting to paying fake reviewers to post spam reviews. Given the importance of reviews in decision-making, detecting fake reviews is crucial to ensure fair competition and sustainable e-business practices. Although significant efforts have been made in the last decade to distinguish credible reviews from fake ones, it remains challenging. Our literature review has identified several gaps in the existing research: (1) most fake review detection techniques have been proposed for high-resource languages such as English and Chinese, and few studies have investigated low-resource and multilingual fake review detection, (2) there is a lack of research on deceptive review …
Total citations
Scholar articles
RA Duma, Z Niu, AS Nyamawe, J Tchaye-Kondi… - Knowledge and Information Systems, 2024