Authors
Asbjørn Malte Pedersen, Claus Bossen
Publication date
2024/4/23
Journal
Proceedings of the ACM on Human-Computer Interaction
Volume
8
Issue
CSCW1
Pages
1-28
Publisher
ACM
Description
This paper describes work practices at a public, non-profit healthcare business intelligence unit involved in creating BI reports and sharing these with healthcare management and professionals. Based on ethnographic fieldwork, we detail the various work tasks and processes involved in building data products that are applicable across various wards and healthcare professions, and, at the same time, intelligible and relevant for specific users: a challenge we frame as working with the tension between making the local and the global relevant to each other. We identified four ways in which this tension unfolds in the business intelligence unit's data work: consolidating standards, creating order out of chaos, engaging with healthcare professionals, and negotiating data and conflicts. We provide three contributions: we show how data work can unfold in close collaboration between professional data workers and domain …
Total citations
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