Authors
Ririn Tri Ratnasari, Sri Gunawan, Imron Mawardi, Kusuma Chandra Kirana
Publication date
2021/5/12
Journal
Journal of Islamic Marketing
Volume
12
Issue
4
Pages
864-881
Publisher
Emerald Publishing Limited
Description
Purpose
The purpose of this paper is to examine halal certification for halal culinary, destination brand and emotional experiences on customer satisfaction and behavioral intention.
Design/methodology/approach
This study uses a quantitative survey approach to 400 respondents consisting of Muslim foreign and domestic tourists who had visited Lombok in the past three years. The sampling technique is by purposive sampling. The analysis technique used in this study is structural equation modeling-partial least square (SEM-PLS).
Findings
The findings showed that halal certification has no effect on customer satisfaction but on influenced behavioral intention, destination brand of Lombok had no effect on customer satisfaction; customer satisfaction influenced behavioral intention and emotional experiences affected customer satisfaction and behavioral intention.
Research limitations/implications
This study collects …
Total citations
20202021202220232024825457056
Scholar articles
RT Ratnasari, S Gunawan, I Mawardi, KC Kirana - Journal of Islamic Marketing, 2021