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The book presents the basis of a course intended to provide relevant analytical skills, and also an awareness of, institutional and environmental issues arising in urban situations and focuses on certain urban service systems including delivery services, emergency services, transport services, street maintenance and social services. The following chapters discuss various aspects: 1) introduction; 2) brief review of probabilistic modeling; 3) functions of random variables and geometrical probability; 4) introduction to queueing theory and its applications; 5) spatially distributed queues; 6) applications of network models; 7) simulation in the urban context; and, 8) implementation.(TRRL)