Authors
Janghee Cho, Emilee Rader
Publication date
2020/5/28
Journal
Proceedings of the ACM on Human-Computer Interaction
Volume
4
Issue
CSCW1
Pages
1-28
Publisher
ACM
Description
In "smart speaker'' digital assistant systems such as Google Home, there is no visual user interface, so people must learn about the system's capabilities and limitations by experimenting with different questions and commands. However, many new users give up quickly and limit their use to a few simple tasks. This is a problem for both the user and the system. Users who stop trying out new things cannot learn about new features and functionality, and the system receives less data upon which to base future improvements. Symbiosis---a mutually beneficial relationship---between AI systems like digital assistants and people is an important aspect of developing systems that are partners to humans and not just tools. In order to better understand requirements for symbiosis, we investigated the relationship between the types of digital assistant responses and users' subsequent questions, focusing on identifying …
Total citations
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