Authors
Danilo Marchiori, Luís Mendes
Publication date
2020/7/3
Journal
Total Quality Management & Business Excellence
Volume
31
Issue
9-10
Pages
1135-1169
Publisher
Routledge
Description
More and more, Knowledge Management (KM) appears as a key issue in developing a quality culture, and well-known quality frameworks have been emphasising the importance of KM for quality management systems. Through a systematic and comprehensive literature review, this study identifies, describes and characterises the origins, evolution and intellectual structures of the scientific knowledge associating KM and Total Quality Management (TQM). Literature has been reporting that KM may coexist with TQM, because there are several communalities between both, and both share key success factors. However, there is still no consensus on the nature of the relationship. While some researchers focus on a reciprocal relationship, others perceive KM as a key enabler for TQM, or TQM as a supporter for KM. Overall, this review underlines a lack of systematic efforts to develop a sound theoretical framework, and …
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