Authors
Carla Casteleiro, Luis Mendes
Publication date
2022/2/17
Journal
Total Quality Management & Business Excellence
Volume
33
Issue
3-4
Pages
243-277
Publisher
Routledge
Description
Aiming at exploring the influence of quality management systems (QMS) in staff’s work engagement and psychological empowerment in private institutions of social solidarity (IPSSs), this study performs a comparative analysis between institutions with and without an ISO 9001-based QMS. Data were collected through questionnaires applied to employees from two IPSSs with a certified QMS and two IPSSs without a QMS. Findings show that although employees’ perception about psychological empowerment and engagement are generally higher in IPSS with an ISO 9001-based QMS, these differences are not statistically significant. Nevertheless, in what empowerment concerns, the perception of employees with leading role in IPSS with an ISO 9001-based QMS is significantly greater than the perception of those in IPSS without a QMS. To our knowledge, no previous study has investigated the influence of ISO …
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