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Public transportation is one of the most fundamental services in every country. Increasing the use of public transports can reduce traffic congestions in the city as well as decreasing the effects of global warming. Improving public transportation services is a very important effort to help increasing the use of public transport. One major problem that exists in public transportation is delay, resulting in an increase of waiting time spent by users. Therefore, in this paper, we propose an approach to reduce users' waiting time using a web application that shows the real time positions of public vehicles. Thus, users can manage their time and choose when to go to the nearest station. We have analysed the performance of the proposed approach on a public transportation as a case study based on user satisfaction and service quality indexes. We have measured the service quality of the web application using five dimensions …