Authors
Joni Salminen, Vignesh Yoganathan, Juan Corporan, Bernard J Jansen, Soon-Gyo Jung
Publication date
2019/8/1
Journal
Journal of Business Research
Volume
101
Pages
203-217
Publisher
Elsevier
Description
As complex data becomes the norm, greater understanding of machine learning (ML) applications is needed for content marketers. Unstructured data, scattered across platforms in multiple forms, impedes performance and user experience. Automated classification offers a solution to this. We compare three state-of-the-art ML techniques for multilabel classification - Random Forest, K-Nearest Neighbor, and Neural Network - to automatically tag and classify online news articles. Neural Network performs the best, yielding an F1 Score of 70% and provides satisfactory cross-platform applicability on the same organisation's YouTube content. The developed model can automatically label 99.6% of the unlabelled website and 96.1% of the unlabelled YouTube content. Thus, we contribute to marketing literature via comparative evaluation of ML models for multilabel content classification, and cross-channel validation for a …
Total citations
20192020202120222023202441421362317