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Advances in technology increasingly empowered citizens to become active seekers and even co-producers of e-government information and services rather than being only passive recipients. Citizens' interactions with each other reached such a point that they could contribute to the quality and quantity of e-government services. Examples of this citizen-to-citizen (C2C) interactions adding value to current e-government services or triggering new and innovative ones are increasingly observed worldwide. Although C2C interactions is not a new phenomenon, it is a relatively overlooked topic in e-government studies. Current e-government literature is insufficient in exploring and explaining the evolving nature, increasing occurrence, and various outcomes of these interactions. This article aims to fill the gap in the e-government literature by analyzing C2C interactions in detail and discusses how to regulate the C2C …