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Whilst the number of mergers and acquisitions (M&As) is ever increasing, merging firms continue to struggle with post-M&A integration processes. For example, on May 4th 2007, 500 US Airlines passengers missed their flights from Charlotte-Douglas International Airport. On that day too, thousands of US Airways passengers suffered long delays, and some passengers claimed they had not been able to speak to a ticket agent after waiting for more than two hours. This happened because of a problem with the reservation system and the fact that the automated kiosks did not work. The reason for all this was that on the same day the airline was trying to combine the reservation systems of US Airways and America West two years after their merger in 2005.(Postgazette. com March 05, 2007)