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We assessed cocoa farmers’ access to, demand for, and satisfaction with five innovation support services and the factors shaping them.

We used data from 10 focus groups and a survey of 421 farmers in Central Cameroon. Data were analysed using descriptive and inferential statistics, and regression models.

Results showed that farmers mostly receive training and advice whereas inputs, credit, and equipment are the most demanded services. Training and advice obtained the highest perceived quality score. Conflicts around distribution and capture by leaders were relatively frequent regarding inputs and equipment. Farmers’ satisfaction with service outcomes increased with the number of services received and any services above training and advice yielded higher outcomes. Location, involvement in certification, seniority, and leadership position in farmers …