Inventors
Ran Ezerzer, Ali Aljane, Pierre St-Cyr, Imed Yahmadi, Eli B Borodow, Edwin Kenneth Margulies, Pablo M Rodriguez
Publication date
2011/6/14
Patent office
US
Patent number
7962644
Application number
10233152
Description
(57) ABSTRACT A distributed communication center configured to handle a plurality of communications includes a user Zone, a web Zone, and a network Zone. The user Zone includes a plurality of remote terminals that enable communication center per sonnel and end users to remotely interface with the distributed communication center through the web Zone. The web Zone includes one or more web servers configured and one or more mail servers to interface the remote terminals in the user Zone with the network Zone. The network Zone includes one or more telephony servers and one or more application servers. 20 Claims, 21 Drawing Sheets
Total citations
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Scholar articles
R Ezerzer, A Aljane, P St-Cyr, I Yahmadi, EB Borodow… - US Patent 7,962,644, 2011
MA Marx, A Vaisburg, JG Christensen, RA Galemmo Jr - US Patent 10,233,152, 2019