Authors
Julia M Jonas, Julian Boha, David Sörhammar, Kathrin M Moeslein
Publication date
2018/5/4
Journal
Journal of Service Management
Volume
29
Issue
3
Pages
399-421
Publisher
Emerald Publishing Limited
Description
Purpose
To further extend the understanding of multidimensional engagement of stakeholders embedded in service systems, the purpose of this paper is to explore the antecedents that constitute stakeholder engagement in inter-organizational service ecosystems where stakeholders co-create innovations over time.
Design/methodology/approach
An explorative, longitudinal case study design is employed to analyze stakeholders’ engagement in co-innovation in an inter-organizational service system in an engineering context.
Findings
The study identifies eight antecedents for stakeholder engagement in innovation in the context of a B2B environment. Building on related engagement research, the empirical data show how stakeholder engagement is influenced at both individual and organizational levels by the antecedents friendship, common experiences, self-representation, trust, a common goal, resource …
Total citations
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